Returns & Refund Policy

Last updated: September 2025

We want every order from Kosmonavtika Store to bring you joy. If for any reason you are not satisfied with your purchase, our Returns & Refund Policy outlines how we can help.

1. General Conditions

• Returns are accepted within 14 days of delivery.
• To be eligible, items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

For reasons of safety and freshness, the following items cannot be returned:

• Opened or partially used coffee bags
• Perishable products (such as capsules or brewed drinks)
• Gift cards or promotional vouchers

3. Eligible Returns

You may request a return or refund in the following cases:

• Wrong item received
• Damaged or defective product
• Equipment that does not function as intended
• Coffee products that arrive spoiled or past expiration date

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• To exchange for the same product, please contact us before sending the item back.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.

7. How to Start a Return

1. Contact us at [email protected] with your order number and reason for return.
2. Our team will provide return instructions and shipping details.
3. Send the item back in its original packaging.
4. We will confirm once your return is processed.

8. Contact Us

If you have any questions about our Returns & Refund Policy, please reach out:

📞 +373 68 219 595
✉️ [email protected]